Utility
QA Checklist Generator
Generate a standard grading rubric for human agent interactions.
Generated Rubric (Total: pts)
- ✓ Did the agent acknowledge the specific frustration plainly? (15pts)
- ✓ Was the language free of corporate boilerplate? (15pts)
- ✓ Did the agent verify the account state before replying? (25pts)
- ✓ Was a concrete solution or timeline provided? (25pts)
- ✓ Handled within SLA timeframe? (10pts)
- ✓ Was Jira/Linear linked if it was a bug? (10pts)