Inbound Support
We become your frontline. Dedicated human teams that learn your product, adopt your brand voice, and treat your customers with actual respect.
View Pricing Contact UsThe Anti-SLA Model
Most BPOs measure success by how fast an agent closes a ticket (Average Handle Time). We measure success by whether the customer's problem was actually solved, and if they left feeling good about your brand.
Use our Staffing Modeler to see how we calculate true capacity.
How we integrate
Deep Immersion
Our agents don't just read your knowledge base; they use your product daily. They find bugs before your customers do.
See our Writing GuidelinesTool Agnostic
We work inside your existing Zendesk, Front, or Intercom instance. No migration necessary.
Why we beat Zendesk AIFeedback Loop
We provide weekly qualitative reports on feature requests and friction points, not just quantitative SLA metrics.
See our CSAT PredictorA Worked Example: Subscription Cancellation
Common Mistake (The Bot Path)
Brands use bots to erect "cancellation walls." The bot asks 3 questions, forces the user to read an FAQ, and then offers a discount. If the user says no, they are told to email support.
Result: Deflection = 20%. Rage-induced chargebacks = High. Probability of return = 0%. (Calculate this via our Churn Risk Tool).
The HumanHello Way
Agent receives cancellation request. Agent immediately cancels the account and issues a prorated refund (if applicable). Agent writes: "I've cancelled this for you immediately. If you're willing to share, was it a missing feature or just too expensive?"
Result: Deflection = 0%. Chargebacks = 0%. Qualitative product feedback = High. (Calculate this via our ROI Calculator).
Inbound FAQ
Q: How do you measure QA if not handle time?
A: We grade on tone, empathy, technical accuracy, and lack of robotic phrasing. Check out our QA Checklist Generator and Empathy Scorer to see our rubrics.
Q: Do you require long-term contracts?
A: We require a 3-month initial pilot because human training takes time. After that, it's a standard agreement. See Pricing.
Q: How does this compare to Ada or Decagon?
A: They sell software to stop customers from talking to you. We provide the humans to actually talk to them. Read our direct comparisons: vs Ada, vs Decagon, vs Intercom Fin.
Q: What if our tickets are highly technical?
A: We staff specifically for that. Review our Technical Support Service page for details on Tier 2/3 handling.