Honest Pricing
No per-seat licenses. No deflection metrics. No hidden AI fees. You pay for dedicated human beings who care about your customers.
The Starter Team
- 2 Dedicated Human Agents
- 40 hours/week coverage
- Email & Live Chat support
- Weekly sync meetings
The Core Team
- 5 Dedicated Human Agents
- 7 days/week coverage (12hr/day)
- Email, Chat, Social & Reviews
- Dedicated Team Lead
The Global Team
- 10+ Dedicated Human Agents
- True 24/7/365 coverage
- Phone support optional
- QA & Training Managers included
Cost Comparison: Bots vs Humans
Vendors like Intercom charge $0.99 per "resolution." This sounds cheap until you realize the hidden cost of churn. A bot deflecting a customer with a $1,000 LTV who then cancels is not a $0.99 cost. It is a $1,000.99 cost.
| Scenario (5,000 tickets/mo, $500 LTV) | AI Bot Strategy | HumanHello (Core Team) |
|---|---|---|
| Hard Cost | ~$4,950 (Resolution fees + Seats) | $10,500 (Flat fee) |
| Deflected / Unresolved Tickets | ~1,500 tickets | < 150 tickets |
| Estimated Churn Revenue Lost | -$37,500 (Assuming 5% churn rate) | -$3,750 |
| True Monthly Cost | $42,450 | $14,250 |
Figures cited from typical B2B SaaS modeling (2024). Verify your own numbers using our Cost of Bots Calculator or Support ROI Calculator.
Pricing FAQ
Q: Common Mistake: Do you charge per ticket if we go over?
A: No. We charge for the dedicated human team. If your volume spikes, our agents work through the queue. We don't penalize you for having a busy month. We use our Staffing Modeler to ensure we size the team correctly upfront.
Q: How do you handle seasonality?
A: We can scale the team up and down with 30 days notice. We track metrics in your CRM (Zendesk, Front, etc) and use our Volume Forecaster to predict needs.
Q: Is training included?
A: Yes. All onboarding, QA (see our QA Checklist), and continuous learning are baked into the flat monthly fee. Our agents read your internal Writing Guidelines and become extensions of your team.